Welcome to the Dalab Online website (the “Site”) operated by DalabOnline Somalia Private Limited. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

1. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

2. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

3. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

4. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

5. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

6. Data that we collect

6.1 We may collect various pieces of information if you seek to place an order for a product with us on the Site.

6.2 We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, delivery address (if different), telephone number, mobile number,  payment details.

6.2.1 Dalab Online shall collect the following information where you are a buyer:

(i) Identity data, such as your name.

(ii) Contact data, such as  delivery address/location, email address and phone numbers;

6.2.2 Dalab Online shall collect the following information where you are a seller:

(i) Identity and contact data, such as your name,  company name, address, email address, phone number and other business-related information (e.g. company registration number, business licence, tax information, shareholder and director information, etc.);

(ii) 

(iii) Transaction data, such as details about orders and payments, and other details of products and Services related to you;

(iv)Profile data, such as your username and password, orders related to you, your interests, preferences, feedback and survey responses;

(v)  Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;

6.3 We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:

6.3.1 If you are a buyer:

(i) Processing your orders for products:

(a) Process orders you submit through the Site;

(b) Deliver the products you have purchased through the Site.

(c) Update you on the delivery of the products;

(d) Provide customer support for your orders;

(e) Verify and carry out payment transactions:

(ii) Providing services:

(a) Facilitate your use of the services or access to the Site;

(b) Administer your account with us;

(c) Display your name, username or profile on the Site (including on any reviews you may post);

(d) Respond to your queries, feedback, claims or disputes, and

(e) Display on scoreboards on the Site in relation to campaigns, mobile games or any other activity;

(iii) Marketing and advertising:

(a) Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information);

(b) Send you marketing or promotional information about \ products and services on the Site from time to time (provided you have opted to receive such information); and

(c) Help us conduct marketing and advertising;

(iv) Legal and operational purposes:

(a) Ascertain your identity in connection with fraud detection purposes;

(b) Compare information, and verify  in order to ensure that the information is accurate;

(c) Process any complaints, feedback, enforcement action you may have lodged with us;

(d) Produce statistics and research for internal and statutory reporting and/or record-keeping requirements;

(e) Store, host, back up your personal data;

(f) Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of Site or any other matter arising from your relationship with us;

(g) Perform due diligence checks;

(h) Comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us; and

(i) Where necessary to prevent a threat to life, health or safety.

(v) Analytics, research, business and development:

(a) Understand your user experience on the Site;

(b) Improve the layout or content of the pages of the Site and customize them for users;

(c) Identify visitors on the Site;

(d) Conduct surveys, including carrying out research on our users’ demographics and behavior;

(e) Derive further attributes relating to you based on personal data provided by you  in order to provide you with more targeted and/or relevant information;

(f) Conduct data analysis, testing and research, monitoring and analyzing usage and activity trends;

(g) Further develop our products and services; and

(vi) Other:

(a) Any other purpose to which your consent has been obtained; and

(b) Conduct automated decision-making processes in accordance with any of the above purposes.

6.3.2 If you are a seller:

(i) Providing services:

(a) To facilitate your use of the Site;

(b) To ship or deliver the products you have listed or sold through the Site. or relevant regulatory authority (e.g. customs) in order to carry out shipping or delivery of the products listed or sold by you;

(c) To respond to your queries, feedback, claims or disputes.

(d) To verify your documentation submitted to us facilitate your onboarding with us as a seller on the Site, including the testing of technologies to enable faster and more efficient onboarding;

(e) To administer your account (if any) with us;

(f) To display your name, username or profile on the Site;

(g) To verify and carry out financial transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or Services used by you. 

(h) To assess your application for loan facilities and/or to perform credit risk assessments in relation to your application for seller financing (where applicable);

(i) To provide you with ancillary logistics services to protect against risks of failed deliveries or customer returns; and

(j) To facilitate the return of products to you (which may be through our logistics partner).

(ii) Marketing and advertising:

(a) To send you marketing or promotional materials about our products and services on our Site from time to time (provided you have opted to receive such information); and

(b) To help us conduct marketing and advertising.

(iii) Legal and operational purposes:

(a) To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;

(b) To store, host, back up your personal data;

(c) To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us;

(d) To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings or otherwise deemed necessary by us;

(e) Where necessary to prevent a threat to life, health or safety;

(f) To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to the Site;

(g) To compare information, and verify  in order to ensure that the information is accurate;

(h) To ascertain your identity in connection with fraud detection purposes; and

(i) To facilitate the takedown of prohibited and controlled items from our Site.

(iv) Analytics, research, business and development:

(a) To audit the downloading of data from the Site;

(b) To understand the user experience with the Services and the Site;

(c) To improve the layout or content of the pages of the Site and customize them for users;

(d) To conduct surveys, including carrying out research on our users’ demographics and behaviour to improve our current technology (e.g. voice recognition tech, etc) via machine learning or other means;

(e) To derive further attributes relating to you based on personal data provided by you  in order to provide you with more targeted and/or relevant information;

(f) To conduct data analysis, testing and research, monitoring and analyzing usage and activity trends;

(g) To further develop our products and services; and

(h) To know our sellers better.ity in connection with fraud detection purposes; and

(v) Other:

(a) Any other purpose to which your consent has been obtained; and

(b) To conduct automated decision-making processes in accordance with any of these purposes.

6.4 Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

6.5 Subject to obtaining your consent we may contact you by email with details of other products and services. You may unsubscribe from receiving marketing information at any time in our mobile application settings or by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies.

8. Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

9. Security

9.1 We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

9.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

10. Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

Furthermore, you also have the right to ask us to delete your data held by us. In the event you wish to have your data deleted, you may contact our customer services to fill up a deletion request form (“Deletion Request”). Our customer service agent will reach out to you to assist you with the process. Refer to link [PLEASE INSERT LINK] for more information.

Once you have submitted in Deletion Request, we will take fifteen (15) working days from the receipt of your Deletion Request to delete your data.

11. Minors

11.1 We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we do not knowingly collect any personal data relating to minors. You hereby confirm and warrant that you are above the age of 18 and are capable of understanding and accepting the terms of this Privacy Policy.

11.2 If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

11.3 We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take necessary steps to prevent any misuse of the Site.